Emu Casino Terms and Conditions

Welcome to Emu Casino. These Terms and Conditions govern your use of our website at Emu Casino.com and all services we provide. By registering an account, accessing our platform, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety. We encourage you to review this document carefully before using our services. If you do not agree with any part of these terms, you must not use our platform.

1. Operator Information

Emu Casino is operated by Qinrra Management Ltd., registration number 2052590, 1st Floor, Columbus Point, PO Box 2283, Road Town, Tortola VG 1110, British Virgin Islands. Payments are processed and provided by Selitina Ltd., registration number HE474471, Archiepiskopou Makariou 111, 228, Agios Pavos Court, Block A, 1st Floor, Flat/Office 113, 3030, Limassol, Cyprus. Card deposits on your statement will appear as Emu Group Ltd. Our business contact number is +599 9733 2000. You may contact our support team at cs@support.Emu Casino.com or reach the operator at support@Emu Casino.com.

2. Licence and Regulatory Framework

At Emu Casino, we are licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202502009-FI1. All services offered on our platform are governed by the law of Anjouan without exception, and any disputes arising from your use of our services will be resolved under Anjouan law.

Our Live Casino games are operated separately by Evolution Gaming under a licence regulated in Alderney. These games are not offered under Emu Casino's own licence, and Evolution Gaming is solely responsible for their fairness and compliance.

3. Eligibility and Account Registration

3.1 General Eligibility

To register and use Emu Casino services, you must meet the following requirements:

• You must be at least 18 years of age, or the legal gambling age in your jurisdiction if higher
• You must not be a resident of any restricted country listed in these terms
• You must be legally permitted to participate in online gambling in your jurisdiction
• You may hold only one account per person, household, IP address, and device
• You must provide accurate, complete, and current information during registration

3.2 Restricted Territories

We do not accept players from the following jurisdictions: France and its territories; the Netherlands and its territories and the countries forming the Kingdom of the Netherlands (Bonaire, Sint Eustatius, Saba, Aruba, Curaçao, Sint Maarten); Australia and its territories; the United Kingdom of Great Britain and Northern Ireland; Spain; and Cyprus. Additional territories may be partially or fully restricted based on regional and market regulations. We reserve the right to close any account found to belong to a player in a restricted jurisdiction.

3.3 Account Verification

Here at Emu Casino, we require all players to complete identity verification. Verification checks must be completed within 72 hours of registration, or your account may be frozen and further bets prevented. Deposits exceeding $2,500 will automatically trigger a verification request. The following documents may be required:

• Government-issued photo identification
• A selfie, possibly holding your ID
• Proof of address (recent utility bill or bank statement)
• Proof of payment method
• Notarised copies and certified translations where applicable

All players must complete verification before requesting a withdrawal. A limited number of unverified withdrawals may be permitted depending on payment method and geographic location, but such players do not qualify for any promotions or bonuses until verification is complete. Our Emu Casino verification process is designed to protect both you and the integrity of our platform.

4. Deposits and Withdrawals

4.1 Deposits

We accept a wide range of fiat and cryptocurrency deposit methods. Our minimum deposit is $10 for most methods, $20 for credit and debit cards, Apple Pay and Google Pay, and $50 for Zelle. For cryptocurrency accounts, the minimum is ₿0.0005 BTC, or 10 USDC, 10 USDT, or 10 DAI. All deposits are processed instantly. Only deposit methods registered in your own name should be used. We apply 3D Secure on all card transactions.

Please note the following method-specific conditions at our Emu Casino online platform:

• Apple Pay and Google Pay are available for NZ, CA and selected Rest of World regions; not available in the US; EUR/USD only
• MuchBetter and INTERAC methods are available for Canadian players only
• Flexepin vouchers cannot be used for withdrawals
• Zelle is limited to a maximum of 3 deposits per day (day starts 00:00 Central Time) within the US bank network
• Sending cryptocurrency via the wrong network incurs a EUR 50 retrieval fee per transaction, passed to you as the player

4.2 Withdrawals

At Emu Casino, we process all withdrawal requests within 8 hours across all methods, with our payments team available 24 hours a day, 7 days a week. Transfer times after processing vary by method:

• E-wallets (Skrill, Neteller, Payz, Jeton, MuchBetter): instant
• Cryptocurrency (BTC, ETH, USDT, USDC, DAI): instant
• Credit Card (Visa – New Zealand players only): within 3 working days
• INTERAC (Canadian players only): within 3 working days
• Bank Transfer / EFT: normally 2–3 working days, up to 10 working days depending on the bank

Withdrawals must be made through the same method used for your deposit, with the exception of Bank Transfer/EFT. All withdrawals must be made to an account held in your own name. Crypto withdrawals must use the same currency and blockchain address as the original deposit. Our Emu Casino withdrawal process is straightforward, and Emu Casino withdrawal times are among the fastest in the industry.

4.3 Withdrawal Limits

Per-method withdrawal caps generally apply at $2,500 per 7 days per player. Bank Transfer allows up to $10,000. Our overall withdrawal limit is $15,000 per customer per 30-day period, which may be increased at our discretion. We offer one free withdrawal per month. Additional withdrawal requests within a 30-day period may incur a fee of up to 3.9% of the withdrawn amount. The same fee may apply where there has been no or minimal wagering activity since the last deposit.

For non-progressive jackpot wins, VIP account holders are paid in full within 10 working days regardless of size. Non-VIP players receive up to $15,000 immediately, then $15,000 per month until fully paid. Progressive jackpot wins over $50,000 may take up to 30 working days to process, after which the full amount may be withdrawn regardless of size.

5. Bonuses and Promotions

5.1 Welcome Offers

We offer new players 12 Free Registration Spins with no deposit required, credited once your account is activated. These spins are playable on the Eddy Dundee slot and must be used within 24 hours of registration. Winnings are credited to your bonus balance and must be wagered 25x on slots before withdrawal. The maximum cash-out from registration free spins is $15. To activate this offer, your mobile number must first be verified via One Time Password (OTP).

Our $1,200 Triple Welcome Deposit Bonus package is available to all new players, with terms varying by country of registration. New Zealand players receive a 200% match up to $200 plus 50 free spins on the first deposit, a 50% match up to $600 plus 50 free spins on the second deposit, and an 80% match up to $400 plus 50 free spins on the third deposit. Players from the rest of the world receive a 100% match up to $100 on the first deposit, a 25% match up to $100 on the second, and a 50% match up to $100 on the third. We also offer a Cryptocurrency Welcome Bonus, a Live Casino Welcome Bonus, and a High Roller Welcome Bonus as separate packages.

Our Emu Casino bonus codes, emu casino bonus code offers, and emu casino no deposit bonus promotions are subject to the terms outlined in this section. Using an emu casino sign up code or emu casino promo code at registration may unlock additional rewards. All Emu Casino bonuses are subject to our standard bonus mechanics as described below.

5.2 Bonus Mechanics

Activating a bonus is always optional at Emu Casino. Your cash balance is always played before your bonus balance. Important mechanics to understand include:

• Withdrawing with an active bonus forfeits the bonus balance and any associated winnings
• A bonus auto-forfeits when your balance drops below $0.05
• The maximum bonus bet is £20, or 50% of the bonus amount on a single game — larger bets do not contribute to wagering and may increase the requirement
• Free spins with wagering requirements carry a 40x requirement in the same game
• Only one Registration Free Spins offer and one Welcome Deposit Bonus package per customer

5.3 Wagering Contributions

Not all game types contribute equally to wagering requirements on our platform. The following contribution rates apply:

• Slots and Scratch Cards: 100%
• Roulette, Video Poker, and Other Games: 10%
• Live Casino: 7%
• Blackjack: 7%
• Progressive Jackpots and Virtual Sports: 0%
• Bronco Spirit, Crystal Cavern, Golden Beauty, Serengeti Kings, and Solar Queen: 0%

5.4 Ongoing Promotions

Our Emu Casino promotions programme includes Tuesday Free Spins (up to 150 per week), Wednesday Cashback Craze (up to 15% cashback based on Loyalty Level), Thursday Turbo Free Spins (50 free spins worth $0.50 each with a $50 deposit), and Kiri's Weekend Bonus Bundle (40% match up to $100 plus 5,000 EmuPoints with a $30 deposit). We also run weekly Casino Races, an automated Cash Kickback programme, and monthly seasonal campaigns. Emu casino 50 free spins opportunities arise regularly through our Tuesday promotions and special campaigns.

5.5 Choose Your Promotion Plan

We offer players the ability to select one of three promotional plans: No Bonus, Bonus Bonanza, or Cash Kickback. You may change your plan only twice after your initial selection (three settings in total, no exceptions). Switching plans immediately forfeits any active bonuses, promotional winnings, or Cash Kickback amounts due under the current plan.

5.6 Cryptocurrency Bonus Restrictions

Bonuses for BTC, LTC, ETH, and BCH player accounts apply exclusively to those currencies and not to fiat or stablecoin (USDC, USDT, DAI) accounts, and vice versa. Players holding BTC, LTC, ETH, or BCH as their account currency are not eligible to earn loyalty points.

6. Loyalty Programme and VIP Club

At Emu Casino, we reward our players through the EmuPoints loyalty programme. You earn points by registering, logging in, and wagering, which can then be exchanged in the EmuShop for bonuses and rewards. Progress through achievement levels to unlock exclusive bonuses, mystery prizes, and unique experiences at each level-up milestone.

Our VIP Club, known as "Very Important Pals," is open to players who have collected sufficient EmuPoints. VIP membership offers:

• Two dedicated VIP hosts, Mia and Paul, reachable 24/7 via WhatsApp, Skype, and other messaging channels
• Enhanced EmuPoints earning rates and access to an exclusive VIP-only EmuShop
• Exclusive weekly bonuses, VIP-only bonus codes, and personal bonuses issued by your hosts
• Invitation-only events, tournaments, and Casino Races with bonus cash and real cash prize pools
• VIP Refer a Friend programme: the referring player receives special bonuses; the referred friend receives instant Gold loyalty status and a welcome gift
• Cash Drops: no-condition cash credits paid directly to the cash balance for high-tier VIPs
• Cash Kickback at 15%–25% of theoretical house hold, scaled by VIP tier
• Faster withdrawals, reduced fees, and full jackpot payment within 10 working days regardless of size

7. Games and Platform

Our Emu Casino online platform offers 2,100+ games from more than 35 leading software providers, including Pragmatic Play, Evolution, NetEnt, Microgaming, Betsoft, Playtech, Hacksaw Gaming, Quickspin, Push Gaming, Relax Gaming, and many others. Our game library includes online slots (pokies), blackjack, roulette, scratchies, keno, video poker, table games, live casino, progressive and non-progressive jackpots, virtual sports, and casino races.

Jackpot games carry a 0% wagering contribution and are excluded from bonus play. Live Casino is operated entirely by Evolution Gaming and Playtech. NetEnt title restrictions apply by territory, including absolute-restriction and blacklisted-territory lists, plus branded-game restrictions for Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV, and Universal Monsters.

Our Emu Casino mobile platform is fully responsive and accessible through the same URL on any device — no download or dedicated app is required. The Emu Casino desktop version and mobile site share the same login credentials and account. Mobile games are supported in Android and iOS (Safari) native browsers. The Emu Casino app does not exist as a standalone download; instead, our responsive site delivers a full mobile experience.

8. Currencies and Accounts

We support a range of fiat currencies including EUR, GBP, USD, JPY, CAD, NZD, and others, as well as crypto account currencies including Bitcoin (BTC), USD Coin (USDC), Tether (USDT), DAI, Litecoin, Ethereum, and Bitcoin Cash. Canadian players must hold their account in CAD; accounts not held in CAD may be reviewed, restricted, or closed. We are not a cryptocurrency exchange and do not convert between Bitcoin and fiat currencies.

9. Dormant Accounts and Fees

If there is no access or use of your account for 182 days (6 months), we will classify your account as dormant. After 356 continuous days of inactivity, a dormancy fee of 5% of the total account balance will be charged on the day the account is classified as dormant and on the first day of each calendar month thereafter until the balance reaches zero or the account is reactivated.

10. Security and Player Fund Protection

We protect our platform with 256-bit SSL encryption. We do not store payment details in our system or with any third-party processor. Player funds are held in a bank or escrow account kept separate from our corporate funds. However, these funds are not guaranteed, insured, or protected in the event of insolvency — this represents a basic segregation level of player fund protection.

11. Responsible Gambling

We are committed to promoting responsible gambling across all aspects of our Emu Casino platform. We offer the following self-management tools:

• Time Out: Available for periods of 24 hours to 6 weeks. The account auto-reopens after the period ends; a 24-hour cool-off applies if you request early lifting
• Temporary Self-Exclusion: Available for 6 months to 5 years. This is irreversible for the chosen period, does not auto-reopen, and requires a 3-day cool-off period before any request to reopen is considered
• Permanent Self-Exclusion: Irreversible exclusion that must be requested directly through Customer Support

If you believe you may have a gambling problem, we strongly encourage you to use these tools or contact our support team immediately.

12. Customer Support

Our support team is available 24 hours a day, 7 days a week, 365 days a year via live chat (accessible through the speech bubble icon at the bottom right of the screen) and email at cs@support.Emu Casino.com. We also maintain a comprehensive FAQ and Help Centre on our site. VIP Club members may additionally contact their dedicated hosts, Mia and Paul, via WhatsApp and Skype at any time. All support is provided in English, and the English version of these Terms has priority over any translation.

13. Governing Law and Amendments

These Terms and Conditions are governed by the law of Anjouan, Union of Comoros, without exception. We reserve the right to amend these terms at any time. Material changes will be communicated through our platform, and your continued use of our services following any amendment constitutes acceptance of the updated terms. These terms have been in effect from 6th October 2022.

If you have any questions about these Terms and Conditions, please contact us at cs@support.Emu Casino.com. We are here to help and committed to providing a safe, fair, and enjoyable experience for all our players at Emu Casino.